Shipping policy

Shipping policy

Shipping Policy

At retailines, we are committed to delivering your custom-made dress and bespoke special occasion fashion as quickly and safely as possible.

Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Since every dress is custom-made to your measurements, please allow an additional 5 business days for production. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time
Delivery times may vary depending on your location and the shipping method selected at checkout. Estimated delivery times are usually:

Standard Shipping: 7–15 business days
Express Shipping: 3–7 business days

Please note that delivery times are estimates only and may be affected by customs, weather, or carrier delays. Custom-made orders include an additional ~5 business days for tailoring. Total delivery time = production time + shipping time.

Shipping Fees
Shipping charges, if applicable, will be calculated at checkout based on your shipping address and selected delivery option.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete address information.

Customs and Duties
International orders may be subject to customs fees, import taxes, or duties, which are the responsibility of the customer.

Contact Us
If you have any questions about shipping or your custom order, please contact us at:
Email: ceo@retailines.com