Return Policy

At retailines, we want you to be completely satisfied with your purchase. Please review our return policy below.

Important Note: This policy applies to non-custom, ready-to-wear items only. Custom-made dresses are non-returnable unless the item is defective or incorrect. Please see details below.

Returns (Non-Custom Items Only)
We accept returns within 30 days of delivery, provided the item is unused, unworn, unwashed, and in its original packaging with all tags attached.

Non-Returnable Items
The following items may not be eligible for return:

Custom-made or personalized dresses
Items marked as final sale
Gift cards
Items damaged due to misuse or improper handling

Return Process
To request a return, please contact our customer service team with your order number and reason for return. Once your request is approved, we will provide return instructions.

Refunds
After we receive and inspect your returned item, we will notify you of the refund approval status. Approved refunds will be issued to the original payment method within a reasonable processing time.

Return Shipping
Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Damaged or Incorrect Items (Including Custom Orders)
If you receive a damaged or incorrect item, including a custom-made dress that does not match your order specifications, please contact us within 7 days of delivery so we can resolve the issue promptly.

Contact Us
For return assistance, please contact:
Email: ceo@retailines.com